Privacy Policy

WeFixFaults is the trading name of WE FIX FAULTS LIMITED. If you have any privacy questions, please contact us at wefixfaults@gmail.com.

• Name
• Business name (optional)
• Phone number
• Email address
• Service address
• Equipment details
• Service history
• Photos you provide
• Communications with us
• Billing and payment information (where applicable)

We collect personal information to:

• respond to enquiries;
• prepare quotations;
• schedule and perform repair and maintenance services;
• provide invoices and warranty support;
• comply with legal and regulatory obligations;
• improve our customer service.

We collect information directly from you through our website, telephone, email, service bookings and other communications. We may also receive information from authorised representatives acting on your behalf.

We do not sell personal information. We may disclose information to trusted suppliers, manufacturers, payment providers, IT service providers, professional advisers or government authorities where reasonably necessary to provide our services or where required by law.

We take reasonable steps to protect personal information against loss, unauthorised access, modification or disclosure. Information is stored using appropriate administrative and technical safeguards.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet legal, tax, accounting and warranty obligations.

Under the Privacy Act 2020 you may request access to your personal information and ask us to correct it if it is inaccurate. Requests can be sent to wefixfaults@gmail.com.

Our website may use essential cookies required for website functionality. If optional analytics or marketing cookies are introduced, we will update this policy and, where required, seek appropriate consent.

If service providers store information outside New Zealand, we will take reasonable steps to ensure your information receives comparable protection as required by the Privacy Act 2020.

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the effective date.